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In a time of universal deceit, telling the truth is a revolutionary act.
The Canadian Passport Office was gearing to introduce various changes in its passport offering and in the process to obtain a passport. These changes aimed essentially at improving upon passport security while maintaining good value for money for the passport client. The contemplated changes were as follows:
This research analysed the reactions of Canadians to these proposals; it was conceived and implemented as a consultation of the general public on policy change and service improvement issues. A few peripheral issues related to communications were also investigated. Results are based on 1,554 interviews conducted by telephone by Echo Sondage in May 2000; the response rate was 54%.
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