Home Page Company Clients Partners Reports CallWeb SampleCalc EPlanCalc French
Doubt is not a pleasant condition, but certainty is an absurd one.
This research was based on a telephone survey of clients. It included feedback from a representative sample of 1,074 clients chosen at random from the list of people who were delivered a passport over the three months prior to the survey. The data collection was performed by Écho Sondage from mid-July to early August 2001 and led to an overall response rate of 62%. The questionnaire generally conformed with the Common Measurement Tool model — the de facto standard for federal departments and agencies. Questions asked in previous Passport Office client feedback surveys were also considered. The report contains an executive summary.
333 pages, 1,108k [PDF format]
To reach us:
General address : firstname.lastname@example.org
Benoît Gauthier : email@example.com, @BGauthierCEEQ
Tel. : +1 819 775-2620, Fax : (no more fax; sorry)
238 Fleming Road, Cantley, Québec J8V 3B4